Refund policy

Our Return & Exchange Policy


Thank you for shopping with us! We want your experience to be as clear and smooth as possible. Please take a moment to review our policy before making a purchase.


🚫 All Sales Are Final

 

Once an order is confirmed and the product is sold, we do not accept any returns or exchanges.

We kindly ask you to double-check your order details before finalizing your purchase. After an item has been delivered, we are not responsible for any damage that may occur in your care.

 

📦 Damaged or Missing Items

 

We take great care in packaging your items. However, if your order arrives with damage that occurred during transit or if an item is missing, we are here to help, provided you follow the specific claim procedure below.

To file a claim, you MUST provide a full 360° unboxing video.

 

🎥 The Required Unboxing Video


This video is mandatory proof for any claim of damage or missing items. Claims submitted without a valid video will not be considered.

Your video must meet these requirements:

  • Be Continuous: The video must be one single, unedited recording from start to finish. (No pauses, cuts, or edits).

  • Show the Unopened Package: Start the video by showing the unopened parcel from all angles, clearly displaying the shipping label and sealed packaging.

  • Show the Opening Process: Clearly film the entire process of opening the box or parcel.

  • Display the Items: Once open, show the product(s) inside, focusing clearly on any alleged damage or demonstrating that an item is missing.

This process protects both you (the customer) and us (the seller) and is the only way to verify a claim